Arris is Loop’s newest service providing solutions to our clients throughout the US. Through this service, we’re able to provide experienced and skilled employees from various industries to help our clients grow their business.
Arris employees work directly and exclusively for individual clients. We’ll handle the sourcing, training, and retention of top tier talent. That means, your company will enjoy higher productivity, lower turnover, improved business continuity, and significant cost savings.
As an extension of your business, Arris can provide higher quality services, setting them apart from traditional outsourcing and offshore call centers. All Arris employees are graduates of a 4-year US-accredited college, English speaking, and undergo full background checks prior to onboarding. High standards of quality, security, and education ensure success for all clients including high profile industries such as healthcare, engineering, architecture, construction, and customer service.
Location
While our main office is located in Augusta, GA, Arris is located in Eastwood City, Philippines. It’s a technologically advanced and secure office that is open 24 hours a day, 7 days a week.
Implementation
All new hires report directly to each client and are trained in tandem with Arris management and team leads. This allows for full client control and excellent business continuity as well as scalability when you need to grow. Typically, new employees onboard in less than a month.
Why Arris?
Arris Employees Overview
Architecture, Engineering, and Construction ServicesÂ
Arris provides employees for companies operating in precast concrete, safety glass production, and hotel and commercial construction. Our employees provide drafting and design support using Autocad and Revit software. Employees also deliver material take-offs, estimates, budgets, accounting services, and sales functions on behalf of our AEC clients.
Typical Employee Background:
Education:
- Bachelor of Science in Structural/ Civil Engineering
- ABET accredited programs
Experience and Qualifications:
- 5+ years experience
- Six Sigma processes implementation
- Past experience with Fortune 500 companies
- Multiple licenses and certification
Employee Services Include:
- Computer Aided Design (CAD) drafting
- Material take-off
- Architectural drawings and support
- Budgeting and estimating
 Information Technology and Cyber Security
Arris provides employees for companies operating in the IT managed services, software development, and cyber security industries. Our employees provide technical help-desk support, software development and coding, and network security. Employees maintain active US recognized certifications.
Typical Employee Background:
Education:
- Bachelor of Science in Information Systems
- Bachelor of Computer Science
Experience and Qualifications:
- 5+ years experience
- Past experience with Fortune 500 companies
- Multiple licenses and certification
Employee Services Include:
- Remote help-desk and support
- Systems and network administrations
- Wired and wireless network support
- Cyber security threat management
- Software development and testing
Healthcare Services
Arris employees support healthcare technology companies that include healthcare lending, radiology reading rooms, and medical record service verticals. Our health services employee’s skills range from registered nurses to customer service agents. Operating in the healthcare industry requires our employees to comply with strict HIPAA guidelines and vigilance with all regulatory requirements.
Typical Employee Background:
Education:
- Bachelor of Science in Nursing
- Bachelor of Arts in English Studies
Experience and Qualifications:
- 5+ years experience
- Registered Nurse
Employee Services Include:
- Inbound and outbound phone coverageÂ
- Communicating and documenting findings to ordering physicians
- Instant messaging and call reports for critical medical updates
- American College of Radiology (ACR) registry data entry
- Handling requests for comparative studies and relevant clinical history
- Contacting nurses and technicians for missing images, ultrasound worksheets, history, etc.
- Radiologists
- Medical record review
Customer Support and Collection ServicesÂ
Back office operations, customer service, and collections work are all supported by Arris. Employees are responsible for inbound and outbound customer calls for both customer service and payment processing. Our collection agents have excellent English skills and additional languages can be sourced based on client requirements.
Typical Employee Background:
Education:
- Bachelor of Arts in Communication
- Bachelor of Arts in English Studies
Experience and Qualifications:
- Past English Instructors
- 5+ years experience in customer service/ collection roles
- Proficient in Microsoft office applications
- Proficient in multiple phone systems and 3rd party software
Employee Services Include:
- Inbound customer service calls
- Outbound follow up calls
- Payment plan application processing
- Help deck and troubleshooting
- Customer payments
- Delinquent payment collectionÂ
- Report generation
- General customer service
Compliance and Security
A top priority of Arris is the compliance and security of our clients, so we undergo audits, training, and continued education to ensure the safety and security of client data and information. We currently maintain compliance with:
- HIPAA and HITECH
- Fair Debt Collection Practices Act (FDCPA)
In addition to compliance, maintaining the security of our office and clients is equally critical. We currently maintain security with:
- 24-hour office security
- Encrypted communications
- Dedicated and redundant servers
- Restricted access protocols
- Background checks and security audits
- Routine 3rd party security audits
Trusted By
We look forward to providing you with the benefits of Arris.
Email: arris@looprecruiting.com